Terms and Conditions

Conditions of use:

Welcome to Superior Repair Services.com. Use of, and purchase from, our website is subject to the following conditions and "Terms". If you visit or shop at Superior Repair Services.com, you agree to accept these conditions.

 

Repair Turn Time:

Superior Repair Services makes every effort to complete repairs as quickly as possible, usually within 2-3 business days, however due to the numerous factors involved in repairing an electronic device, we can not guarantee a turn time on any order.

 

Guarantee of Repair:

Superior Repair Services makes no guarantee of repair. At Superior Repair Services, we value providing our customers with a cost effective repair solution, unfortunately under certain circumstances this may not be possible. If we determine that your device can not be repaired cost effectively, we will ship your device back to you and refund any unused parts purchased for the repair.

 

Previously Damaged Condition:

In many cases Superior Repair Services can not restore a device to a 'previously damaged' condition if a repair attempt is unsuccessful. In addition, Superior Repair Services can not guarantee that a device will return to partial functionality after a repair attempt has been made.

 

Refunds and Part Returns:

30 Day Return Policy: We will gladly refund your money, no questions asked, for any part you purchase from us unless otherwise specified, as long as you return it to us within 30 days of the purchase date, unopened and in excellent condition. Used batteries can not be returned or refunded. Any main electronics board or hard drive that has been installed or opened is not eligible for a refund. Labor and shipping costs are nonrefundable. Refunds are only available to the original purchaser. Damaged or used parts are not eligible for a refund. If you would like to return a product for a refund, send the product and proof of purchase to us and we will mail you a refund check or credit your payment source within 30 days of receipt. All returned parts will be tested before a refund is issued. Refunds are not guaranteed, returned parts must be received in a condition that complies with our parts return policy.

 

Special Orders:

We do not offer refunds/returns on special orders. Special orders may include; parts that we do not keep in stock, parts that have been discontinued, parts no longer available in the open market, and high quantity orders (over 100 pcs) of one or more stock items specially ordered in a quantity determined by the customer.

 

Return Repair:

If you encounter a problem with your device within 30 days of receipt, we will repair or replace the any part(s) purchased from Superior Repair Services at no charge. If another issue is found that we overlooked in the initial repair, there will be no labor charge, however you will have to pay for the part(s) necessary for the repair. If an issue unrelated to our repair is discovered, normal repair rates apply. Note: If there are signs of physical damage or moisture damage, the warranty is void and the repair will be treated as a new order. We do not send valet boxes for return repairs. We will pay the return shipping after the repair is completed.

 

Electronic Communications:

When you visit Superior Repair Services.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

Account:

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

 

 

Copyright and Trademark:

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2017, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

Product Descriptions:

Superior Repair Services attempts to be as accurate as possible, however, Superior Repair Services does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by Superior Repair Services is not as described, your sole remedy is to return it in unused condition for a refund.

 

 

Logic Board Issues:

In many cases, problems with a device's logic board or 'main board' are not immediately apparent and may require the installation of one or more parts before this issue is discovered. Once a repair attempt has been made on a device with a logic board issue, the device may; function just like it did before, function intermittently, or not function at all. This is not due to the repair, but due to the nature of a logic board issue. Sending your device to Superior Repair Services carries this inherent risk.

 

 

Broken Glass:

Devices shipped to Superior Repair Services with broken glass parts (digitizer, screen assembly, back cover, etc.) may be returned without these parts if the repair is refused or unsuccessful. For safety reasons, Superior Repair Services will not ship any device containing parts with broken glass if these parts were removed for repair or have pieces of glass missing. In addition, Superior Repair Services' technicians will not install parts that include broken glass in any device.

 

Data:

Superior Repair Services is not liable for any lost data during repair. Please backup your data prior to sending in your device for repair. In some cases it is possible to transfer your data to a new hard drive, please ask a Superior Repair Services representative about this service.

 

Abandonment Policy:

Any device or accessory left at our repair center longer than 60 days without communication will be considered 'abandoned' and will become our property. We make numerous attempts to contact our customers about the status of their orders, however ultimately it is the customer's responsibility to communicate with Superior Repair Services about their order. We usually send a diagnosis report via email within 72hrs of receipt of an device, if you do not receive this email please check the spam folder of your email program or call 1-800-208-6361 for your diagnosis results.